After adding the product to the cart/checkout/enter code.
The code must be from the same seller you are buying from
Go to my orders /
the order must have the status PROCESSING, this means that the order is on its way to the delivery company, or it is already on its way to you
select the order number you want to track
if your order is delivered, please mark it as received
On hold- the order is being checked
Pending payment – we are waiting for your payment, click the PAY button to complete the order.
PROCESSING– the order is being packed or is already on its way to you, by clicking on the order number or the VIEW button, you can track the status of the order and you will also find a tracking number with a link here.
Completed– order successfully completed
Cancelled – order canceled for some reason
Refunded – the money for the order has been returned to you
My profile/Orders/Search for the order number to which you want to attach a note/Click on the order number/
After a successful order and transaction is completed, you will receive an email asking for product feedback.
open the product for which you want to leave a review/ Reviews
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
2. Document from seller is missing. Please contact seller to get the required document, and then clear the customs.
Go to My profile/Orders/Search for the order number you want to ask a question about/Support
Customer support ticket submission form.
Allow to set:
- Issues they have
There will be a new “Support Ticket” tab under My Account for customer to check their tickets
Customers can manage their tickets very easily.
- Change priority
- Change status
- And off course add new reply
The order is sent only after receiving the payment, if it has not yet been paid and you want to cancel it, just write to us at firstname.lastname@example.org. If the order has already been sent, it cannot be canceled or changed
If the courier delivers a damaged package, we recommend that you do not accept it and fill out the complaint protocol with it. The carrier will inform us about the damage and we will send you a new undamaged package.
If you have not received your order within 14 working days of placing the order, please do not hesitate to contact the seller or write to us at email@example.com
The product will be sent to you by the merchant/supplier from whom you ordered the goods on our website, you can view your orders here.
If you want to return the product, you must notify the seller and Bodyvit.eu within 12 days of delivery via the contact form, goods you can return it undamaged (unwrapped in the case of nutritional supplements) within 30 calendar days. Send it to the seller’s address. Attach this form to the package. Send us an e-mail with the form and tracking number of the package CONTACT FORM After the return of the package, we will proceed with the financial compensation.
The only marketplace in Europe focused on nutritional supplements and a healthy lifestyle
We will help make your company / brand visible
It will help increase your sales
We sell throughout Europe
Convenient use via a mobile application with notifications
Your coupons and gift vouchers
Detailed instructions on how to do it
I am already a registered customer
New registration “Become a vendor” link in My-account page as shown below:
Verification option enabled form screenshot:
Once the code is entered along with relevant details, they can move to step 2.
After submitting the form, either the vendor can directly enter their dashboard, or they will have to wait for final approval from the admin.
On being approved and clicking on Dashboard link ( shown in step 2), the vendors will be promoted to setup the store by a setup-wizard, here they can enter payment details, store policies etc step-wise manner as shown below.
Here’s a glimpse of Vendor Dashboard which can be seen after the registration and setup process is completed!
Set your personal data, contact data, payment, etc
After successful verification by the Admin, you can publish a maximum of 3 products, for more products it is necessary to upload your documents
Vendor verification section, upload your documents
The vendors needs their store verified to get benefits outlined by admin and to get better sales! Followed by the configurations done by the admin, the vendors can fill up their necessary details/documents to get their store verified.
As a seller/vendor, you will find the verification option from the profile as shown below:
Once a vendor “Prompts” for verification, then admin will be notified about this. There is a “prompt verification” option which has to be enabled for triggering the verification request to admin as shown below:
For companies, please choose one of your IDs and a document that you are authorized to act on behalf of the company and its business ID
After successful verification, you can add an unlimited number of products, you will receive a notification and a verified vendor badge,
– The seller must be a sole proprietor or a company
– Must have a warehouse in Europe
-Goods in stock
-You must sell online
-Each seller must have:
Cancellation / Return / Exchange Policy
-You must be able to send the goods no later than 2 working days after the order status changes to PROCESSING – the payment is already paid then (in case of a holiday, please inform your store)
– Send each shipment with the tracking number and link that you assign to the order
( All settings and instructions can be found in the FAQ section )
–Use your own photos and videos.
–Add detailed photos.
–If the product has allergens, be sure to mention it.
–Make regular discounts or use coupons.
–Communication with the customer, quick response = sold goods.
–Use the Vendor application (faq/vendor application)
–Try to present your product better than the competition, provide more detailed information, dimensions, weight, quantities, ingredients, mixtures, description etc.
-Help your fellow customers by telling us what you found to be the strengths and weaknesses of this product.
- Focus your review on the product itself. Please do not comment on other people’s reviews, other manufacturers, etc.
- HTML is not allowed in reviews
- Please be civil and refrain from profanity and inflammatory language
- We reserve the right not to post your review at our discretion
Submissions that do not follow our review guidelines will not be posted.
Step 10. Submint
1-To set one price for all variants, go to /Product/Variations/Variations Bulk Options – set: Pricing/Regular Prices , set price(example 99.99) / OK/ submint
3- To set one discounted price for all variants, go to /Product/Variations/Variations Bulk Options – set: Inventory/In Stock/Submint
4- If you want to set the same amount of goods in a category for all variants, go to/Product/Variations/Variations Bulk Options – set: Inventory/Stock,enter the quantity/OK/submint
Allowing your vendor to sell other vendor’s products.
Your vendors will have a menu for this “Add to My Store”
Vendors will see all products from other vendors and admin here.
Then may add any product to their store from here.
They may even products in “Bulk” to their store.
Vendors will have a button “Add to My Store” when they will browse other vendors’ product page.
Now, they just have to click on this and that product copied to the vendor’s product list.
Vendor may edit anything of this product copied product, nothing will change in original product.
If you do not want to have this module then you just have to disable “Product Multivendor” module from WCFM Admin Setting -> Modules
If you do not want to have “Add to My Store Catalog” under your vendor’s dashboard, then there is a separate module option for this.
For a product if it has more than one seller then a “More Offer” tab will be added at it’s tabbed area.
It will show other offers for this product from different stores.
There is a short code for this as well
You may add this any where at single product page to show different offers for the product from different stores.
APP Download & Install
Well, Store Manager APP is available both for Android and IOS and it’s totally FREE.
For Android: You may download this from Google Play Store to your android mobile very easily. You just have to go into Google Play Store app and search for “WCFM Store Manager“.
Now, Install this to your phone.
For IOS: Similar to android version, go to Apple app store from you iphone, write “WCFM Store manager” here and you will get the following screen as shown below:
Then you can install the same by pressing the ” open” button as shown here:
Now, this APP is already in your phone, option it. You will see a login form with three fields –
- Site URL – https://bodyvit.eu
- Username/email – vendor user name
- Password – vendor user password
After login to the APP you will see Store Manager APP dashboard with it’s all components. You may go to other sections from here.
Available Modules –
- Products Listing
- Products Manage (Edit Basic Details)
- Products Add (Simple Products )
- Orders Listing
- Order Status Update
- Booking Status Update
- Enquiry Reply
- Review View
- Reviews Approve/Reject
Vendors will see all their products under APP product section as shown below. They can also search for a particular product from the available search bar in the product listing section.
Clicking on any of the above products will allow the vendors to edit some important fields for the products such as Name, price, stock, product feature image, SKU, categories as shown below.
As seen in the above image, a vendor can do the following functions from the edit product page:
- Edit the name of the product.
- Edit catalog visibility.
- Manage price.
- Manage stock quantity.
- Assign categories for the product.
- Select feature image for the product.
Order section will show list orders for their products and related details at a glance such as – order id, product(s) purchased, earnings, data & time, order status, customer name as shown below.
As seen from above, vendors can perform a number of functions and view information of the order which are briefly discussed below:
a. Change/manage or update the order status as seen here-
b. View Billing details of the customer.
c. View the ordered items in details
d. View shipping details and cost:
e. View order total.
f. Vendors can also add note and upload an attachment along with the note as shown below from the app
They can keep the note as private or send it to customer as required, this can be selected from the dropdown as shown below-
Well, if you are running a booking marketplace using WC Bookings plugin, then your vendors will have Booking section to check their product’s bookings. Here’s how they will see the list of all bookings in the app.
Upon clicking on these Bookings, vendors will be redirected booking details page as shown below:
Here are the functions which vendors can perform in details page via the app-
a. See order details and change the status of the Booking as shown below:
Enquiry section will show all enquiries for vendor’s products and his store.
Vendors also check their sales overview report from sales report section –
- Current week sales stat
- Current month sales stat
- Previous month sales stat
Notification is most important part of this. Vendors will receive all notifications to their phone as general Android notification.
They may also check notification details from Store Manager – Enquiry section
This section allows your vendors to upload images for their products and store them accordingly. Checkout the Media screen available from the screenshot below and you will find “+” button using which Vendors can add images.
The vendors can also configure their shipping rates related to weight and these values will overwrite the data entered by the admin in their settings. They can do the same from here: Vendor Dashboard-> Settings-> Shipping-> Set shipping type to shipping by weight.
Once Shipping type is selected as “Shipping by weight” then the vendors will be able to see all the options similar to those provided to the admin. There they can set specific country, cost, weight rule, cost etc.
You may set catalog options from product manager very easily.
You may hide “Add to Cart” and “Price” for the product. If you hide either product will automatically listed in Catalog Mode, you don’t have to do anything else.
Product will listed as per your setup and additionally “Ask A Question” button added.
Customers may ask any query instantly. Admin and vendor of the product both notified via Email and Inquiry notification.
Admin or Vendor can very easily add their reply for a query from here.
It also comes with another option called “Is Private” – if you enabled this for any enquiry then it will no longer listed under single product page Enquiries tab.
When you are done with your reply just click “Notify Customer” and save it. Customer of that enquiry will have your reply in their email automatically.
If you think some additional thing will make this feature more useful feel free to know us anytime.
Bodyvit vendors to set their store’s open and closing hours. They may also set week off days.
If you are running a restaurant marketplace then this feature is essential for you, what you say!
Vendors are allowed to setup their store opening/closing hours from WCFM Dashboard -> Setting -> Store Hours Tab
Setting Options –
- Enable/Disable – Whether they want to enable store hours or not
- Disable Purchase During OFF Time – Whether they want to purchase during store close time
- Week OFF – Weekly off days
You will have flexibility to set your front-end product manager view. Category / Taxonomy widgets can be placed differently. Take a look:
This is your category / taxonomy widgets default view – Checklist View. You can’t search and select categories from here but have view of all categories. Main categories are by default visible and sub-categories will toggle – very useful for long list of categories.
If your store has too mane same name sub-categories then this is must.
A very simple setting will change your front-end product manager category widget view. You will have this settings under Dashboard -> Settings -> Dashboard as Admin login.
By switching the setting you will have this new view – Flat View. You may choose product categories or custom taxonomies using Search Selector Box very easily.
Bodyvit.eu also allows the vendors to configure coupon for their store. In addition to the global coupons which are declared by the admin, the vendors can specifically create coupons for their store if the capability is given ( as shown above).
Similar to Admin, the vendors can add their coupon from here: Bodyvit.eu Vendor Dashboard-> Coupons-> Add new ( as shown in the screenshot below)
In the same manner, for editing the present coupons, you can click on the existing coupon ( from the list) or click on the edit option under “Action” column.
Clicking on Add/edit option will redirect you to Edit/Add coupon page as shown below:
Similar to Admin settings, let’s discuss the feasibility provided to the vendors for Coupons by Bodyvit
General Settings:These include the basic settings provided to the vendor for configuring coupons for their stores, here’s a screenshot of the options available along with brief description of each:
a. Code: Vendors can provide the name of the coupon for their store.
b. Description: Vendors can enter the description of the coupon here.
c. Discount Type: Vendors can select the type of discount from the drop-down option provided here. Note that unlike admin, vendors have 2 discount types options which can be declared for their store, namely- percentage discount and fixed product discount.
d. Coupon amount: Here, vendors can apply the value of the coupon which is to be declared.
e. Coupon Expiry date: Vendors can set expiry date of the coupon from here.
f. Allow free shipping: Check this option if the coupon grants free shipping, ensure that “Free shipping method” must be enabled and configured as required.
g. Show on store: Checking this option will allow the vendors to display the coupon in their store page. It has to be ensured that the vendor store coupon widget is set properly in the sidebar as discussed in admin section.
Restriction settings: Similar to admin, these settings will allow the vendors to configure rules for the published coupons for their store. Here’s a screenshot of the section and the details of the options provided.
a. Minimum spend: This option allows the vendor to set the minimum subtotal needed to use the coupon in their store.
Note that the amount = Cart total +tax
b. Maximum spend : This allows the vendor to set the maximum subtotal allowed when using the coupon.
c. Individual use only: Checking this box will ensure that this coupon is not used with other coupons declared by the vendor.
d. Exclude sale items: Vendors can check the box if they don’t want this coupon to be applied against the products on sale in their store
e. Products: Vendors can set here the products of their store on which the coupon can be applied.
f. Exclude product: Vendors can set the products of their store upon which the coupon cannot be applied.
g. Product categories: Vendors can select the product categories of their store upon which the coupon can be applied, or that need to be in the cart in order for the coupon to be applied.
h. Exclude categories: Vendors can set the product categories of their store upon which the coupon will not be applied, or that cannot be in the cart in order for the coupon to be applied.
i.Email restrictions: Here the vendors can set a list of Email addresses that can use a coupon, verified against customer’s billing email. Use a comma to separate the emails.
Limit: This tab will allow the vendor(s) to add usage limits against the declared coupons. Here’s a screengrab of the functions available under this tab along with descriptions, for better understanding:
a. Usage limit per coupon: Vendor(s) can set here the number of times this coupon can be used before it becomes invalid.
b. Limit usage to X items: This will allow the vendors to set the number of items against which coupon can be applied to before being invalid.
c. Usage Limit per user: Set the number of times a coupon can be used by each customer before being invalid for that customer.
Both Admin can Vendors can delete the coupons from their respective Dashboard from Coupon Listing page: Bodyvit.eu Admin/Vendor Dashboard -> Coupons by click on the “Delete” icon under the actions column as shown below:
ShipStation is a web-based shipping service that streamlines the order fulfillment process for online retailers, handling everything from order import and batch label creation to customer communication. ShipStation is a great fit for businesses with any number of users or locations.
Our ShipStation integration will help your marketplace vendors to get their orders from WooCommerce with ShipStation and expedite the shipping process as part of their order fulfillment steps.
Vendors will be able to check their pending withdrawal amount and claim them by clicking on the withdrawal button here: Vendor Dashboard >> Payments>> withdrawal
On clicking the “withdrawal” button vendor will be redirected to Withdrawal request page shown below and select the orders for which they want to claim the amount.
Once the “request” button is clicked, admin gets notified about the claim and can either approve or reject the request.
Vendors can check the transactions of their account from the following page here: bodyvit Vendor Dashboard >> Payments. The details of the transactions like invoice Id, order Id, amount, charges, payment amount, mode of transaction can be viewed from this table here:
The minimum withdrawal is €20, withdrawal is possible 14 days after the completed order to protect the customer.
Expired goods, Drus, alcohol, weapons, tobacco products, toys, live animals, clothing other than exercise clothing,tools.
Products containing prohibited substances (check which substances are prohibited in your country and in the countries where you want to sell)
Also, you may not sell illegal or illegally traded products, as well as products that are prohibited in your country.
Allowed product categories and their subcategories are:
Vitamin & Minerals,Fat Burners,Healthy Foods(fitness foods) , Proteins, CBD, Amino Acids, Joint Supplements, Healthy Fats, Creatine, Stimulants, Testosterone Support, Sexual Health, Healthy Cosmetics, Regeneration and Injuries accesories, Martial Arts accesories, Exercises and Workout accesories..
creation of a new product category, contact us here
In Bodyvit.eu , you will only pay for each product sold. Commission is 8% of sales.
The fee for each withdrawal is €0.30
Select the product you want to recommend to another product (for example, you sell a watch and recommend a battery for it)
go to My store/products/ select recommended product/ inventory/SKU (your product code) copy the code
Find the product to which you want to associate the copied product, edit product/linked/up-sells and paste (write) the product code .
1 The order is on hold (we verify the customer’s address)
2 Customer address verified, pending payment
3 Payment received from the customer, time to send the package. Don’t forget to enter the tracking number and link
4 The order has already been with the customer, you can request payment.
Click on the order number in which you want to edit the tracking number
click mark shipped / correct tracking number / submit
Go to Settings/Store invoice
Example – Invoice No Prefix – 2022
Invoice No. Sufix – 10
Invoice No. Digit – 6
=Invoice number 202210000001