FAQ The Customer
Complaints and returns
After adding the product to the cart/checkout/enter code.
The code must be from the same seller you are buying from
Go to my orders /
the order must have the status PROCESSING, this means that the order is on its way to the delivery company, or it is already on its way to you
select the order number you want to track
if your order is delivered, please mark it as received
On hold- the order is being checked
Pending payment – we are waiting for your payment, click the PAY button to complete the order.
PROCESSING– the order is being packed or is already on its way to you, by clicking on the order number or the VIEW button, you can track the status of the order and you will also find a tracking number with a link here.
Completed– order successfully completed
Cancelled – order canceled for some reason
Refunded – the money for the order has been returned to you
My profile/Orders/Search for the order number to which you want to attach a note/Click on the order number/
After a successful order and transaction is completed, you will receive an email asking for product feedback.
open the product for which you want to leave a review/ Reviews
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
2. Document from seller is missing. Please contact seller to get the required document, and then clear the customs.
- Issues they have
- Change priority
- Change status
- And off course add new reply
If you have not received your order within 14 working days of placing the order, please do not hesitate to contact the seller or write to us at Contact form
Complaints and returns
If you want to return the product, you must notify the seller and Bodyvit.eu within 12 days of delivery via the contact form, goods you can return it undamaged (unwrapped in the case of nutritional supplements) within 30 calendar days. Send it to the seller’s address. Attach this form to the package. Send us an e-mail with the form and tracking number of the package CONTACT FORM After the return of the package, we will proceed with the financial compensation.
If the courier delivers a damaged package, we recommend that you do not accept it and fill out the complaint protocol with it. The carrier will inform us about the damage and we will send you a new undamaged package.