Nutritional Supplements And a Healthy Lifestyle

FAQ The Customer


Complaints and returns


After adding the product to the cart/checkout/enter code.
The code must be from the same seller you are buying from

Go to my orders /
the order must have the status PROCESSING, this means that the order is on its way to the delivery company, or it is already on its way to you
select the order number you want to track


if your order is delivered, please mark it as received

On hold-  the order is being checked

Pending payment – we are waiting for your payment, click the PAY button to complete the order.

PROCESSING– the order is being packed or is already on its way to you, by clicking on the order number or the VIEW button, you can track the status of the order and you will also find a tracking number with a link here.

Completed– order successfully completed

Cancelled – order canceled for some reason

Refunded – the money for the order has been returned to you

List of countries where sellers ship products

Selling and shipping to other countries is prohibited, if you think there is a country missing, write to us.

My profile/Orders/Search for the order number to which you want to attach a note/Click on the order number/

After a successful order and transaction is completed, you will receive an email asking for product feedback.


open the product for which you want to leave a review/ Reviews

As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:

1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.

2. Document from seller is missing. Please contact seller to get the required document, and then clear the customs.

Go to My profile/Orders/Search for the order number you want to ask a question about/SupportFor the possibility of support, the order must be at least in the process of processingCustomer support ticket submission form.Allow to set:
  • Category
  • Priority
  • Product
  • Issues they have
There will be a new “Support Ticket” tab under My Account for customer to check their ticketsCustomers can manage their tickets very easily.
  • Change priority
  • Change status
  • And off course add new reply
The order is sent only after receiving the payment, if it has not yet been paid and you want to cancel it, just write to us at HERE If the order has already been sent, it cannot be canceled or changed

If you have not received your order within 14 working days of placing the order, please do not hesitate to contact the seller or write to us at Contact form

The product will be sent to you by the merchant/supplier from whom you ordered the goods on our website, you can view your orders here.

Complaints and returns

If you want to return the product, you must notify the seller and within 12 days of delivery via the contact form, goods you can return it undamaged (unwrapped in the case of nutritional supplements) within 30 calendar days. Send it to the seller’s address. Attach this form to the package. Send us an e-mail with the form and tracking number of the package CONTACT FORM After the return of the package, we will proceed with the financial compensation.

If the courier delivers a damaged package, we recommend that you do not accept it and fill out the complaint protocol with it. The carrier will inform us about the damage and we will send you a new undamaged package.

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